At MARKETBOOK.CLUB we strive to provide high-quality e-book services to our users. However, we understand that there may be circumstances where a refund is requested. This Refund Policy outlines the conditions under which you may be eligible for a refund.
Eligible Refund Situations
You may be eligible for a refund in the following situations:
· E-book not provided:
In the event that we are unable tofulfill e-book service due to unforeseen circumstances on our end, you may be eligible for a full refund.
·Quality Issues:
If you are not satisfied with the quality of the e-book delivered and can provide specific and valid reasons for your dissatisfaction, we may offer a partial or full refund on a case-by-case basis.
Refund Request Procedure
To request a refund, you must follow these steps:
·Contact Support:
Send an email to our customer support team at [email protected], within 14 days of receiving the e-book.
·Provide Details:
Clearly explain the reason for your refund request and provide any relevant details or evidence to support your claim.
·Wait for Evaluation:
Our support team will evaluate your request and respond to you promptly.
Non-Eligible Refund Situations
You are not eligible for a refund in the following situations:
·Change of Mind:
Refund requests based on a change of mind or personal preference are not eligible.
·Violation of Terms:
If your refund request is in violation of our Terms of Use or any other Policies presented on the website, it will not be honored.
Refund Processing
If your refund request is approved, we will process the refund within 30 working days. Refunds will be issued using the original payment method, such as the debit or credit card used for the transaction.
Contact Information
If you have questions or concerns about our Refund Policy, please contact us at [email protected].